Collections Executive

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

YOUR NEW ROLE:

Our customers are at the heart of everything we do at DF Capital. Working within the Asset Monitoring & Recoveries team you will play a front line role in managing customer relationships that have become distressed with care, consideration and empathy. You will be responsible for helping to mitigate and manage in-life repayment issues, being in daily contact with clients and customers via telephone and email, supporting them through a period of financial difficulty. Ensuring a resolution that supports a best possible outcome for both the customer and the bank.