Operations Coordinator (Entry-Level)
JOB TITLE: Operations Coordinator (Entry-Level)
LOCATION: Sterling Heights, MI, US
WORKING HOURS: 7am - 4.30pm
About Pineapple
Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide with offices in the UK, France, Germany, and the USA, employing over 200 people globally.
We design furniture that supports calm, safety, and wellbeing—combining functionality, sustainability, and great design.
About the role
This is an entry-level opportunity ideal for recent graduates or early-career candidates to gain hands-on experience across operations, logistics, and customer service within a growing business.
As an Operations Coordinator, you’ll support the day-to-day running of our operations, splitting your time between office-based coordination and practical warehouse activities. You’ll gain exposure to the full order lifecycle—from customer enquiries through to fulfilment and delivery—while working closely with our Operations Supervisor and Head of Operations.
This role is ideal for someone early in their career who is eager to learn, enjoys variety, and is comfortable taking a hands-on approach—whether that’s responding to customers or helping prepare shipments on the warehouse floor.
Full training will be provided. This role offers a strong foundation for a career in operations, logistics, or supply chain, with opportunities to grow within the business.
What you'll be doing
- Respond to customer enquiries (email and phone) regarding orders, deliveries, and after-sales support.
- Assist with booking and tracking shipments (domestic and international).
- Support inventory tracking and basic operational reporting.
- Help manage sample products, including tracking, shipping, and returns.
- Assist with warehouse organization and stock control.
- Support order preparation, picking, packing, and labeling.
- Help with goods-in and goods-out processes, including checking deliveries.
- Assist with loading/unloading deliveries (training provided where required).
- Work with suppliers and logistics partners to ensure smooth operations.
- Support the wider team with ad hoc operational tasks.