Client Service Agent
About Us
Pogust Goodhead is a leading London-based law firm specialising in group litigation and class actions. We are dedicated to championing justice for individuals, communities, and businesses affected by corporate wrongdoing, with a strong focus on access to justice and collective redress.
Our work includes landmark cases such as the Volkswagen NOx emissions group litigation, which resulted in a major settlement for UK motorists affected by Dieselgate emissions cheating, with further NOx-related claims and proceedings continuing as part of our wider emissions litigation work. In environmental litigation, we represent hundreds of thousands of claimants in the Fundão Dam disaster case against BHP - one of the largest environmental claims ever brought before the English courts.
Recognised for excellence and innovation in claimant-side litigation, we have been shortlisted for and received multiple industry awards, including recognition from The Lawyer Awards and the British Legal Awards, among others.
Our mission is simple - to level the playing field between individuals and powerful corporations, wherever harm has been caused.
About the Role
We are seeking a Client Service Agent to join our London team on a permanent basis.
This role is central to delivering outstanding client care across our litigation portfolio. You will act as a key point of contact for clients, supporting them throughout their claims journey by providing timely assistance, answering queries, gathering information, and ensuring client files are maintained accurately in our Case Management System.
This is a fast-paced, client-facing role suited to someone highly organised, proactive, and confident in communicating with large volumes of clients across multiple channels.
The role is based in our City of London office and offers strong opportunities for professional development.