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fresha

Customer Experience Specialist (Night Shift - Remote)

🇽🇰 Pristina, XK Presencial Publicado Abr 21, 2026
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LocalizaçãoPristina, XK
ModalidadePresencial
Publicado21 de Abril de 2026
Última verificação7 de Maio de 2026
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.   Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.   The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Important things to know   We operate a 24/7 customer experience team and this role will require you to work shifts on a scheduled basis.   Shifts: 12AM-8AM  Salary: 1250 EUR Gross Per Month  Working Setup: Fully Remote  Start Date: May 4th 2026     Role Overview   Given our exciting and progressive growth plans, we are looking for an exceptional Customer Experience Specialist to come and join our global business.   Reporting directly to the CX Team Lead and collaborating with Fresha clients, you will be accountable for handling support tickets and communicating with partners through email.   Note that this approach may evolve over time, and we may incorporate additional contact channels such as voice/phone, live chat, social media, WhatsApp, and SMS. If these channels are introduced, you will be responsible for managing them as well.   This is an excellent opportunity for someone looking to work in a fast-paced and changing environment who likes to work in a close-knit cross-disciplinary team, enjoys complex domains and wants to make an impact.

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