Customer Support Officer
Freedom24 is an online broker specializing in the US, European, and Asian stock markets, registered in Cyprus, offering a wide array of financial market services. Our team at Freedom consists of highly skilled professionals who bring dynamic energy and innovative ideas to the industry.
We are all driven by goals and have a strong belief in the power of teamwork, which is built on the strengths of each individual. We operate in a fast-paced environment and collaborate across cross-functional teams. Every team member is committed to delivering the best results, and everyone believes their work makes a meaningful impact.
Due to career advancement and a role change of one of our employees, we are currently seeking a customer support manager to join our office in Athens, Greece.
If you believe you are a great match for our team and we align with your career goals, we encourage you to explore this opportunity.
Key Responsibilities:
- Handling customer inquiries regarding trading platform, accounts, deposits and withdrawals;
- Resolving client issues efficiently, ensuring high-quality service and satisfaction;
- Assisting clients with onboarding, KYC (Know Your Customer), and account verification processes;
- Maintaining accurate records of client communications for compliance and audit purposes;
- Escalating technical or complex issues to relevant teams for resolution;
- Proactively addressing client concerns to prevent dissatisfaction;
- Collecting and analyzing customer feedback to improve service offerings;
- Identifying and addressing suspicious activities, fraudulent transactions, or potential security risks;
- Collaborating with the Compliance and Risk teams to mitigate client-related risks;
- Other activities as per request(s) of the Company with the skill set of the Employee.