Operations Administrator - 6 month FTC
Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft.
The reasons behind our success are simple and won’t change. First, we work harder for the customer than the rest. We take time to truly know their needs and create the right product for them. We train them how to use it, we won’t let our equipment be deployed until every detail is right, and then we provide the best care and service for all of our products as long as they are still used.
At Indra Park Air we stay the best by looking to the future – to new requirements and new possibilities. A radio remains a radio but we never stop thinking about how we can improve it, how we make it and how it can offer more to our customers. It’s no wonder that we are one of only 2% of companies worldwide to hold PLATINUM Level in Investors in People Accreditation.
As the Operations Administrator you will play a vital role in Coordinating order fulfilment of black box jobs, ensuring on-time in full delivery through liaising with the customers to resolve issues and manage expectations. You will also Provide support for job administration within the operations and programme teams
What you will do:
- Monitor the status of black box jobs through the order receipt to fulfilment process, ensuring that issues are resolved or escalated to management where appropriate.
- Liaise with finance to ensure the revenue forecast accurately tracks the status of black box jobs.
- Coordinate with the customers to ensure export and import requirements are understood by all parties and are fully adhered to for all black box jobs.
- Contribute to the ‘Customer & Countries’ database inputting data & findings to assist with the future delivery of black box jobs. Utilise data within the database to develop achievable delivery plans for customer black box jobs.
- Arrange shipment of black box customer orders in accordance with the planned despatch date.
- Collate data necessary to determine tariff codes and export codes and submit part numbers for codification within the TCD/ECD process.
- Carry out export verification checks on exported shipments.
- Provide cover for the Shipping and International Trade Officer during absence.
- Provide administrative support to the Programme Managers including Programme setup, monitoring and closure.
- Administer material resolution on all programme jobs, ensuring any excess materials are documented and resolved within 6 months of programme closure.
- Any other duties as laid out by Line Management