Operations Excellence & Strategy Lead (12-month FTC)

🇬🇧 London, GB Presencial Operações e gestão de projetos Publicado Abr 23, 2026

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LocalizaçãoLondon, GB

ModalidadePresencial

CategoriaOperações e gestão de projetos

IdiomaEnglish

Publicado23 de Abril de 2026

Última verificação8 de Maio de 2026

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows. We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. 🛠️ Operations Team @ Bloom & Wild Group Our Operations team at Bloom & Wild and bloomon is at the heart of how we deliver for our customers every day, from sourcing, procurement and fulfilment to logistics and supply chain management. The team ensures we balance operational excellence, innovation, and customer satisfaction across seven markets and multiple fulfilment locations. Our key enablers for every element of our operations are data and technology so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products. The Operations team at bloomon and Bloom & Wild is split into two sub-teams, although in practice there is a close collaboration between all these sub-teams on a daily basis: Production and supply chain - centralized around our two main warehouses near Amsterdam and Birmingham the teams run our sourcing, supply chain, production and fulfilment operation. They cover the full range of products we process in our own warehouses: flowers, plants, gifts, food & drinks, packaging material and much more. They optimise for customer satisfaction, On Time-In Full fulfilment, quality and associated COGS. Fulfilment and Customer Operations - managing our partially outsourced sourcing, production and fulfilment in the UK, optimising our delivery organisation in all countries we are active in and servicing our customers with the Customer Delight team. The team works closely with our partners to achieve operational excellence and optimise for quality and customer satisfaction, delivery performance, capacity and associated COGS. 💻 What you'll be doing: Reporting to the COO, as the Operations Excellence Lead, you will be the strategic engine driving efficiency and improvement across Bloom & Wild’s complex operational network. This is a high-visibility role where you will bridge the gap between data-driven strategy and hands-on execution. You will drive operations improvement projects, deliver analysis, perform cross site/supplier benchmarking, build business cases, oversee the performance of 3rd party suppliers and implement changes required from changing supply chains and the growth of ranges and product categories. Your mission is to ensure that as we scale our floral and non-floral categories, we maintain a "best-in-class" customer experience through operational rigour and the deployment of cutting-edge technology like AI. ⚙️ Key responsibilities: