Pharmacy Operations Specialist

Bask is building the infrastructure powering telehealth's future—starting with an expansive, accurate, and compliant retail, speciality, and compounding pharmacy (503a & 503b) network. We're looking for a Pharmacy Operations Specialist to help ensure medication accuracy, pharmacy partner success, and operational excellence at scale.

This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of pharmacy, compliance, and data quality—and is excited to work in a fast-paced, startup environment.

Support Clinical and Data Accuracy

• Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID
• Identify and resolve mismatches between back-end's for pharmacy instructions
• Maintain and improve Bask’s internal medication taxonomy to drive consistency and scalability

Assist in Building the Bask Pharmacy Network

• Support the vetting and onboarding of new pharmacy partners based on criteria like price, turnaround time, state licensure, medication offerings, and compliance
• Maintain partner records and ensure ongoing documentation is up-to-date
• Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues

Ensure Regulatory Alignment

• Help track and document compliance with NABP, DEA, and state-specific pharmacy regulations
• Flag potential risks or regulatory gaps and collaborate with leadership on appropriate escalation paths
• Contribute to documentation and SOPs for internal compliance workflows

Monitor Quality and Risk

• Support the rollout of error and adverse event reporting tools
• Log and track operational issues raised by providers, pharmacies, and telehealth clients
• Participate in root cause analysis and remediation efforts for any reported incidents

Contribute to Team and Process Development

• Execute defined workflows and processes with precision and consistency
• Offer insights to improve SOPs, tooling, or partner communication workflows
• Collaborate closely with cross-functional teams, including product, clinical, and compliance

What Success Looks Like

• Pharmacy data is accurate, complete, and up-to-date across systems
• Partners are properly onboarded, documented, and operating within expected performance thresholds
• Issues and risks are identified and resolved quickly with clear documentation
• Internal workflows are smooth, repeatable, and improving over time