ninjavan

Regional Senior Customer Service Associate, Cross Border (Sea Freight)

🇲🇾 Subang Jaya, MY Presencial Publicado Abr 15, 2026

LocalizaçãoSubang Jaya, MY

ModalidadePresencial

Publicado15 de Abril de 2026

Última verificação7 de Maio de 2026

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. Summary of the position: - The Cross Border Team is split into 3 main teams, Commercial, Logistics and Business Operations. This role lies within the Logistics Vertical in the Cross Border team, in particular looking after the Sea Freight/Trucking operations. The Cross Border Logistics team’s objective is to build competitive logistics products and customized solutions to support various sales channels in winning deals and growing the business. As a local member of the Cross Border Logistics team, the incumbent will be working closely with Regional Senior Operations, Cross border (Sea) Team and with our Sea Freight and Trucking logistics team for the sales channels. Aside, the incumbent requires to manage comms with vendors SLAs of product under care to ensure the products adhere to committed Service level agreements and ongoing Operational recovery. Monitor movement of ongoing shipments in each milestones/lanes Preparing documentation for new lanes (receiving, recovery, BAU milestones) for new products/services Managing and monitoring approved vendor performance and resolve daily operation issues Maintain a good working relationship with internal and external stakeholders. Be the subject matter expert for the export regulations and operations Ensure Vendor execution on instructions (consolidation/ vendor receiving/ destination addresses) Execute Freight Scheduling and communicate with vendors Perform vendor invoice validation in accordance with XB's consumption data and vendor's update Ensure that vendors compensation for losses/ damaged items are credited back to NV This role exists with a main objective of bridging the gap between the regional team and the local operations, to ensure operational stability and scalability. The role is expected to work with various stakeholders, from local operations team, to both local and regional commercial teams in ensuring a balance between the commercial needs and operational constraints.