Senior Product Researcher
About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
ABOUT THE ROLE
DailyPay is building a flagship consumer financial product that millions of workers rely on to manage their earned wages. As a Senior Product Researcher, you will be the voice of our users, championing their needs internally across product, design, engineering, and marketing. You will join a growing product strategy practice and help shape how DailyPay thinks about user-centered design at scale.
You are a curious, entrepreneurial researcher with a large toolbox of methods, an instinct for user behavior, and the ability to translate insights into real product decisions. You see countless opportunities to improve consumer financial experiences and want to see your insights transformed into shipped features.
WHAT YOU'LL DO
Champion the voices of DailyPay users across product, design, engineering, and marketing teams
Design, conduct, and synthesize qualitative research including in-depth interviews, in-field ethnography, diary studies etc.
Design and develop quantitative research to validate or disconfirm qualitative insights
Identify new product opportunities grounded in user needs, market trends, and behavioral signals, especially on mobile surfaces
Develop personas, behavioral archetypes, customer journeys, and service blueprints to help teams empathize with users and spot opportunities
Help product teams reframe ideas into testable hypotheses
Prototype and plan concept tests with users across key product flows
Lead multidisciplinary workshops to synthesize insights and ideate new solutions
Participate in user-centered design sprints with cross-functional teams
Promote design thinking methodology throughout the organization
Contribute to building and evolving DailyPay's product research capabilities
WHAT WE'RE LOOKING FOR
6+ years of experience in Product Research, UX Research, or Design Strategy — preferably in a startup or high-growth environment
Postgraduate qualification (Masters or higher) in Design, HCI, Psychology, Anthropology, or a related field, or equivalent experience building mobile products with large or hard-to-reach userbases in regulated industries like Finance or Healthcare.
Bachelor's degree in Design, Architecture, Psychology, Computer Science, Engineering, HCI, or a relevant field
A notable portfolio that demonstrates finding novel user insights and translating them into shipped product features
Excellent communication and interpersonal skills; proven track record of influencing stakeholders across product, design, and engineering
Fluency in both qualitative and quantitative methods, with strong instincts for when to use each
Experience with online research and recruiting platforms such as usertesting, dScout, validately etc.
Experience in consumer fintech, financial wellness, or adjacent domains is a strong plus
Experience working with research agencies
Ability to move between strategic framing and hands-on execution without losing either
High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.
In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.
We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.
If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.