User Support Specialist

We are looking for an external consultant, User Support Specialist (24/7), to join our team and provide technical support services across end-user environments. The role focuses on incident resolution, service request fulfilment, and user support activities within structured IT service management environments, ensuring high-quality support across hardware, software, and digital workplace services.

Key Responsibilities

• Provide high-quality technical support to internal and external users
• Handle service requests and incidents via portal, phone, email, or in person
• Troubleshoot and analyse technical issues and propose solutions or workarounds
• Escalate complex issues to specialised support teams when required
• Support user guidance and provide technical advice
• Contribute to knowledge base development and documentation
• Support continuous improvement of support services
• Prepare and manage digital workplace environments (installation, configuration, replacement of equipment)
• Participate in workplace improvement initiatives and rollout activities
• Ensure high levels of customer satisfaction and service delivery