Website Maintenance Specialist
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Job Title Website Maintenance Specialist
Location Remote
Time Zone US Time Zones (EST–CST overlap required)
Role Overview We are seeking a detail-focused Website Maintenance Specialist to manage ongoing updates and quality assurance across a large portfolio of WordPress sites. This is a full-time role built for someone who takes pride in clean execution, thorough testing, and clear communication. You will work inside a structured ticketing system, handling everything from content edits to minor technical builds while maintaining a consistently high bar for quality.
Key Responsibilities
Process a daily queue of client website requests through a ticketing system, including content updates, design adjustments, and new landing pages
Execute WordPress changes spanning custom CSS/HTML, template edits, and basic-to-intermediate PHP and JavaScript
Conduct rigorous self-QA on every task: verify across browsers and devices, test all forms, links, menus, and interactive elements
Write professional client-facing update summaries for internal review before delivery
Work closely with developers and account managers to align on scope, requirements, and priorities
Identify patterns in recurring issues and surface recommendations for process or template improvements
Keep all sites secure, organized, and adhering to development best practices
Required Qualifications
Solid WordPress development background with hands-on experience in themes, plugins, child themes, and custom post types
Proficiency in HTML5, CSS3, and working knowledge of PHP and JavaScript
Experience with leading page builders (Elementor, WPBakery, Divi, Gutenberg) and the ability to customize beyond their defaults
Track record of managing multiple live client sites simultaneously
Meticulous attention to detail and a self-QA mindset before every handoff
Professional written and spoken English with the ability to communicate clearly to non-technical stakeholders
Must have prior remote work experience, be fluent with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
Agency or multi-client environment experience
SEO knowledge applied within WordPress
Experience with site speed and performance optimization
Comfort using Git for version control
Tools & Technology
WordPress (themes, child themes, plugins, custom post types)
HTML5, CSS3, PHP, JavaScript
Page builders: Elementor, WPBakery, Divi, Gutenberg
Google Workspace
Slack, Zoom, and other remote collaboration tools
Ticketing / project management systems
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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