Client Services Account Manager
Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Client Services Account Manager on a permanent contract to strengthen the team at its Barbour ABI business, in Ellesmere Port, near Chester.
Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.
Join Barbour ABI and get the best of both worlds
Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.
This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client.
Key Accountabilities:
- Provide an unrivalled account management service to your allocated set of clients.
- Understand your clients and match their needs to the Barbour ABI product portfolio.
- Achieve monthly revenue targets on account renewals.
- Proactively seek growth opportunities within your portfolio of accounts.
- Achieve relevant KPI’s
- Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
- Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
- Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
- Provide feedback from clients to the business, so we can continually improve our offering.
- Accurately log your client interactions on the CRM system.
- Understand and communicate regular product updates to your clients.