Customer Care Lead
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Customer Care Lead at IZIX: Brussels, Бельгія; Гібридно; Повна зайнятість; Підтримка та успіх клієнтів. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Brussels, Бельгія, Гібридно
- Role classification: Підтримка та успіх клієнтів, Повна зайнятість
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
We are currently looking for our future Support Lead to strengthen our team and support our growth in the European market.
About us !
At Izix, we’re entering a new growth phase.
Following our recent acquisition of Toogethr, we’re expanding into new markets and scaling our impact across Europe - a major step in our mission to transform the way people access and manage parking.
We build innovative software that simplifies parking management for real estate owners, asset managers, facility managers, and tenants. Our intuitive platform helps digitize and optimize parking allocation, access control, and mobility strategies for office buildings, mixed-use properties, and corporate campuses.
Joining Izix now means being part of a transformative journey - helping us build our footprint in a new market, take ownership of local initiatives, and shape scalable operations in a rapidly evolving industry.
If you’re looking for a role where strategy meets execution, and where your impact will directly fuel our next stage of growth - this is the moment to join.
What will you be doing ?
By joining Izix and the Product team as our Customer Care Lead, your main mission will be to ensure the smooth adoption and ongoing use of our software solutions by our clients.
For context:
- Level 1 support is outsourced.
- Level 2 and 3 support are handled internally.
- Both internal and external teams provide support for our software and hardware.
- Our technicians manage on-site interventions and installations.
Your overall mission: ensure operational excellence, customer satisfaction, and team efficiency.
Your Responsibilities
Customer Support
- Manage and resolve customer inquiries and complex issues.
- Support your team in resolving advanced or escalated cases.
- Monitor and improve customer satisfaction through effective support strategies.
- Ensure timely, high-quality responses to customer requests.
Team Leadership
- Hire, lead, mentor, and motivate a team of support agents across different markets and countries.
- Provide ongoing coaching and guidance to foster professional growth.
- Build a collaborative, customer-centric team culture.
Process Improvement
- Continuously assess and enhance support processes to boost efficiency and quality.
- Identify and implement tools and technologies that streamline workflows.
- Gather and analyze customer feedback to drive product and process improvements.
Performance & Reporting
- Define and monitor KPIs for the support team.
- Regularly review and report performance to leadership.
- Take proactive actions to meet or exceed support targets.
Escalation Management
- Handle and appropriately escalate critical customer issues (L1–L3).
- Collaborate cross-functionally with Product, Operations, and Engineering to resolve challenges.