Customer Service Representative - Poole
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Customer Service Representative - Poole at U-Drive is a full-time, on-site role in Poole, United Kingdom, classified by JobGrid under Hospitality, Retail & Frontline. JobGrid normalizes the listing into comparable role facts, keeps the employer description separate, and sends candidates to the original public application page; no salary was stated in the source.
- On-site in Poole, United Kingdom; full-time role at U-Drive.
- JobGrid classifies the role under Hospitality, Retail & Frontline for comparison with similar frontline roles.
- Source listing was posted on 2026-06-05 and last checked on 2026-06-08.
- No salary was provided in the source, so JobGrid does not add one.
U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.
Role Responsibilities
- Generating quotes based on customer requirements and managing bookings
- Confirming vehicle bookings and customer needs through phone calls
- Administering Rental Hire Contracts
- Utilizing internal systems for creating and processing vehicle bookings
- Verifying customer ID and making decisions based on insurance requirements
- Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
- Checking vehicles in and out with customers, explaining terms of the hire
- Handling payments, processing refunds via credit cards, cash, and online payment methods
- Managing customer queries and complaints both over the phone and face-to-face
- Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
- Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
- Assisting with deliveries and collections of vehicles when required
- Assisting with vehicle valeting when necessary