Five Star Solutions
Customer Service - Temporary Mon-Fri
Локація
Miami, США
Формат роботи
На місці
Рівень досвіду
Середній рівень
Категорія
Підтримка та успіх клієнтів
Мова
English
Опубліковано
10 червня 2026 р.
Остання перевірка
11 червня 2026 р.
Контекст JobGrid
Огляд ролі від JobGrid
Customer Service - Temporary Mon-Fri at Five Star Solutions is an on-site mid-level role in Miami, United States, classified under Customer Support & Success. JobGrid presents normalized role facts from the source, keeps the original application path, and reflects source freshness from the latest check; no salary was provided in the payload.
- Role facts normalized by JobGrid: title, company, Miami location, on-site workplace, mid seniority, and Customer Support & Success category.
- Source freshness is current to the latest check on 2026-06-11, with the original posting dated 2026-06-10.
- The source content is in English; JobGrid preserves the original-language boundary and uses structured facts for the job page.
- No salary or employment type was provided, so JobGrid does not add unverified compensation or contract details here.','Candidates are sent to the original public application page,
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Bring Your Own Device (BYOD)
- This position requires you to provide your own equipment and workspace.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
- Processor: Intel® Core™ i5-8250U Series or greater
- Memory: 8GB on Windows 10 or 11 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB DSP headset
- Click here for an example
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Must be hardwired to your modem or router/ No Wi-Fi or extenders
- Click her for the BYOD policy for full detailed list of requirements
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.