Director, CX and AI
Огляд ролі від JobGrid
Director, CX and AI at tmp: London, Велика Британія; Гібридно; Повна зайнятість; Керівництво; IT. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, Велика Британія, Гібридно
- Role classification: IT, Рішення / архітектура, Повна зайнятість, Керівництво
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us.
You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies.
So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.
What we are looking for
At tmp, we partner with leading B2B organisations to rethink and reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations.
This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialise CX and AI-enabled solutions across our client base.
You will lead and grow our DX capability, working closely with strategy, engineering, UX, and client services teams to deliver high-impact work while shaping how tmp evolves its AI-enabled offering.
This is a senior, hands-on leadership role combining team leadership, client strategy, and commercial ownership.
What you will do:
This is a senior role that involves team leadership as well as hands-on client work.
DX team leadership and capability building
- Lead and develop the DX team, including engineering and UX specialists
- Define and evolve the vision, positioning, and capabilities of the DX function
- Build a high-performing, scalable team aligned to client and commercial needs
- Partner with senior leadership to ensure the DX team is integrated into broader agency delivery
CX and DX strategy for clients
- Lead CX and digital experience strategy engagements for enterprise B2B clients
- Work with marketing, revenue, and digital teams to design coherent, end-to-end customer experiences
- Translate business challenges into actionable CX, UX, and technology solutions
- Shape projects such as:
- Website and platform CX strategy
- Customer journey and lifecycle design
- AI-enabled experience design
- Act as a senior client partner, confident engaging at executive level
AI innovation and operating model development
- Stay at the forefront of developments in AI, applying both curiosity and critical thinking
- Identify practical opportunities to embed AI into client solutions and internal ways of working
- Help define and evolve tmp’s AI-augmented operating model
- Work closely with the CSO to shape the agency’s AI narrative and go-to-market approach
Commercial growth and revenue ownership
- Drive growth in DX, CX, and AI-related revenue streams
- Identify and develop new opportunities within existing and prospective clients
- Support and lead pitches, proposals, and capability storytelling
- Ensure work is delivered in a commercially effective way, balancing quality and profitability