Director of Clinical Operations, ACCESS PROGRAM (part time)

About Withings Medical Group

Withings is a global leader in connected health devices — from smart blood pressure monitors and scales to sleep and activity trackers. Withings Medical Group extends this mission into clinical care. The ACCESS program integrates device-generated data, AI-driven insights, and a dedicated virtual care team to manage cardiometabolic conditions — hypertension, dyslipidemia, CKD, obesity, and diabetes — meeting patients where they are, in their homes, across up to 50 states.

ACCESS is a pioneering CMS chronic disease program: evidence-based, technology-enabled, and built from the ground up. We’re looking for a Director of Clinical Operations to help us build it right.

The role in one sentence

You will own the operational engine of ACCESS — ensuring that a multi-state virtual clinic runs safely, efficiently, and at scale, so our clinical team can focus entirely on patient outcomes. This is a part time position with the potential to convert to full time as the ACCESS Program scales.

What you’ll do

Program operations & strategy

• Own the day-to-day operational execution of the ACCESS program — scheduling, compliance, billing, and vendor management — across up to 50 states.
• Partner with the Medical Director to operationalize new clinical programs, care pathways, and evidence-based interventions, translating clinical vision into repeatable workflows.
• Develop growth projections, efficiency metrics, and operational KPIs that track both the financial health and clinical effectiveness of the program.
• Manage operational budgeting, resource reporting, and cost management in partnership with Finance.

Clinician operations & team development

• Own the operational lifecycle of clinician hiring: contract establishment, onboarding, capacity planning, compliance training, and performance reviews.
• Hold dotted-line operational management of the Nurse Practitioner and Pharmacist — managing schedules, operational KPIs, and administrative workflows in close partnership with the Medical Director, who retains clinical governance.
• Directly manage the Care Coordinator, providing clear direction, development, and accountability.

Billing, revenue cycle & outcomes

• Own the submission of ACCESS G-codes and manage all insurance denials and appeals end-to-end.
• Monitor the Performance Withhold dashboard to ensure the team consistently hits the ≥70% threshold required to unlock year-end bonuses.
• Track program financial performance and flag risks to operational margins early.

Multi-state compliance & vendor relations

• Maintain full operational compliance across all states of operation — multi-state licensures, credentialing, CME tracking, and Collaborative Practice Agreements (CPAs) for NP and Pharmacist roles.
• Coordinate closely with the Regulatory team to file and maintain CPAs in every active state.
• Own and optimize external service agreements with lab, billing, credentialing, and technology vendors.

Patient safety & quality assurance

• Operationalize patient safety processes and incident reporting mechanisms, working hand-in-hand with Clinical Leadership.
• Own the delivery and tracking of mandatory patient safety training across the care team.