Hospitality Manager

Are you passionate about delivering exceptional hospitality and creating vibrant community spaces? Join us at The Willowbury, West Malling - our brand-new restaurant within a retirement village setting - as a Hospitality Manager and play a key role in leading the food, beverage, and guest services at this exciting new opening.

As a Hospitality Manager, you will oversee the full food and beverage operation within the village, including restaurant, events, and wider guest services, ensuring it is welcoming, commercially successful, and tailored to the needs of our residents, while also serving the wider public.

You’ll lead a passionate team, uphold the highest service standards, and work collaboratively across departments to bring our vision to life: a world where everyone has the opportunity to age well.

Key Responsibilities

• Lead all food, beverage and guest services across the village
• Manage team recruitment, training, rotas, performance and development
• Oversee mobilisation activities
• Plan and deliver events in partnership with community and sales teams
• Ensure compliance with food hygiene, health & safety and licensing requirements
• Support commercial performance: revenue, budgets, suppliers and stock control
• Build strong resident and customer relationships; respond to feedback with professionalism
• Drive continuous improvement in service delivery and team operations

The Ideal Candidate

• 3+ years of hospitality experience, with at least 1 year in a leadership role
• A passion for creating welcoming, inclusive environments
• Experience managing teams, rotas, budgets and hospitality service delivery
• Knowledge of industry standards including food hygiene and alcohol licensing
• Strong organisational, communication and problem-solving skills
• Ability to work collaboratively with diverse stakeholders
• Ideally, a Level 3 Supervisor Certificate and/or a Personal Licence (or willingness to obtain one)

Our Values at RVG

At RVG, we put people and community first. You’ll join a supportive team in a values-led organisation that believes in:

• Age Well: Creating vibrant communities for healthy ageing
• Community: Building belonging through shared experiences
• Keep Improving: Always learning, always growing
• Invest Wisely: Making smart decisions for long-term impact
• Planet Positive: Acting sustainably and responsibly
• One Team: Succeeding together