Infotel UK
ITSM Consultant
Локація
Glasgow, Велика Британія
Формат роботи
Гібридно
Рівень досвіду
Старший спеціаліст
Категорія
IT
IT-категорія
Рішення / архітектура
Мова
English
Опубліковано
01 червня 2026 р.
Остання перевірка
04 червня 2026 р.
Контекст JobGrid
Огляд ролі від JobGrid
ITSM Consultant at Infotel UK: Glasgow, Велика Британія; Гібридно; Старший спеціаліст; IT; Рішення / архітектура. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Glasgow, Велика Британія, Гібридно
- Role classification: IT, Рішення / архітектура, Старший спеціаліст
- Source freshness: checked by JobGrid on 2026-06-04.
- Application path: candidates continue to the employer application page with non-personal referral tags.
ITSM Consultant
Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery.
Key Responsibilities
- Assess client IT service management processes and recommend improvements based on best practices.
- Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
- Facilitate ITIL process design and adoption, including incident, problem, change, and asset management.
- Provide guidance on ITSM governance, metrics, and continuous improvement initiatives.
- Support service transition and transformation projects to enhance service capabilities.
- Conduct training and workshops for client teams to build ITSM capabilities.
- Collaborate with stakeholders at all levels to ensure successful delivery of ITSM solutions.
- Stay current with industry trends and ITSM advancements to provide innovative solutions.