Knowledge Content Associate
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Knowledge Content Associate at Treatwell: Віддалено, Іспанія; Повна зайнятість; Середній рівень; Підтримка та успіх клієнтів. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Віддалено, Іспанія
- Role classification: Підтримка та успіх клієнтів, Повна зайнятість, Середній рівень
- Source freshness: checked by JobGrid on 2026-05-27.
- Application path: candidates continue to the employer application page with non-personal referral tags.
We’re on a mission to make our Help Center the single source of truth for our customers, partners, and agents. The Knowledge Content Associate will play a key role in creating, curating, and maintaining high-quality content that is accurate, engaging, and easy to understand. This role is perfect for someone who has a keen eye for detail, and can balance clarity with creativity.
You’ll work cross-functionally with Product, Operations, CX, and Localisation teams to ensure all Help Center content is not only factually correct but also consistent with our tone of voice. Your work will directly impact customer satisfaction, chatbot efficiency, and overall trust in our platform.
About Treatwell
Hi, we’re Treatwell. Nice to meet you.
We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.
But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.
If this excites you, we might just have the role for you.
You will be responsible for:
- Create and update Help Center content that is accurate, user-friendly, and engaging.
- Collaborate with subject matter experts across Product, CX, and Operations to gather information and validate details.
- Adapt technical information into clear, concise language that is easy to understand for non-technical audiences.
- Maintain brand tone of voice across all articles and ensure consistency of style, formatting, and structure.
- Continuously audit and refresh existing content to keep it up-to-date, relevant, and aligned with product changes.
- Optimise articles for usability (clear structure, formatting, images, video, and links).
- Support localisation efforts by preparing content that is easily translatable and consistent across markets.
- Leverage analytics and feedback to identify content gaps and opportunities to improve article performance and customer experience.
- Experiment with new formats (guides, visuals, step-by-steps, interactive elements) to make knowledge more accessible and engaging.
- Partner with AI/bot optimisation teams to ensure content is designed for easy use by both people and automation.