Level 1 Support Analyst
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Level 1 Support Analyst at Civica: Vadodara, Індія; На місці. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Vadodara, Індія, На місці
- Source freshness: checked by JobGrid on 2026-05-27.
- Application path: candidates continue to the employer application page with non-personal referral tags.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Civica is on the lookout for a highly motivated and dynamic Level 1 Support Analyst, someone who not only possesses extensive experience across a diverse range of technologies and platforms but also showcases a strong passion for innovation and problem-solving. We seek an individual who is eager to immerse themselves in the exciting environment of a multicultural software company, where collaboration and creativity are highly valued.
Why you'll love this role as Level 1 Support Analyst at Civica
- Help deliver exceptional support to Civica's customers through digital channels, whether addressing new inquiries or ongoing cases. Your role will ensure a solid understanding of each customer's identity and their unique support needs.
- Lodgement and triage of new incident and request cases in Civica’s case management system within service targets/KPIs.
- Leverage own expertise, analytical and problem-solving skills, professional relationships and available knowledge and other product documentation to troubleshoot customer support cases through to closure as quickly and efficiently as possible.
- Coordinate and complete recuring tasks such as data extracts and reporting
- To complete the initial triage of cases logged via the Customer Portal followed by closing or assigning the case to the relevant analyst/engineer as required and guided by available knowledge-based articles.