Zeal Group
MY - Customer Service System Specialist
Локація
Kuala Lumpur, Малайзія
Формат роботи
На місці
Тип зайнятості
Повна зайнятість
Мова
English
Опубліковано
03 червня 2026 р.
Остання перевірка
10 червня 2026 р.
Контекст JobGrid
Огляд ролі від JobGrid
MY - Customer Service System Specialist at Zeal Group: Kuala Lumpur, Малайзія; На місці; Повна зайнятість. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Kuala Lumpur, Малайзія, На місці
- Role classification: Повна зайнятість
- Source freshness: checked by JobGrid on 2026-06-10.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Key Responsibilities
- System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.
- System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance while supporting data extraction and reporting requirements.
- Workflow Automation: Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve efficiency across the department.
- Technical Stack Ownership: Act as the system owner for core CX tools (Ticketing, Telephony/VoIP, CRM, and Help Desk platforms), ensuring seamless integrations via APIs, webhooks, and third-party services.
- Data Validation & Reporting: Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
- Process & System Optimization: Continuously evaluate customer service workflows, system utilization, and operational processes, recommending enhancements to improve efficiency, scalability, and user experience.