Product Owner (6 months FTC)

We are seeking a highly motivated and experienced Product Owner to join our team. This pivotal role will be dedicated to the non-technical aspects of our SaaS products, ensuring their successful implementation, strategic growth, and alignment with client needs and business objectives. The Product Owner will be instrumental in translating client requirements into actionable plans, fostering strong client relationships, and driving the long-term vision for our product portfolio. This individual will play a crucial role in bridging the gap between our consulting expertise and our technical product development, ultimately contributing to the continued success and expansion of our consumer cluster.

The role will involve:

Client Implementation and Governance

You will ensure a seamless and effective onboarding experience for our clients who license our SaaS products. This will involve proactively working with them to clarify and confirm their understanding of the specific data inputs required by each product, establishing robust implementation governance frameworks, navigating and managing the contracting processes, ensuring adherence to information security protocols and obtaining necessary approvals, and securing data approvals and compliance in line with regulatory standards.

You will define and implement efficient data transfer protocols to facilitate the smooth flow of information between the client and our systems. Where required, this role will involve coordinating with internal teams and potentially external partners to provide onsite expertise to support the initial and ongoing implementation phases, ensuring clients can effectively leverage the full capabilities of our products. The ability to understand and address the practical challenges of deploying SaaS solutions within diverse client environments will be critical to success in this area.

Product Design and Development

You will own turning requirements into reality – ensuring that developers have what they need to build and support our products. Practically this will entail taking high level requirements, developing and agreeing a design which supports those requirements (typically a wireframe using Figma or other appropriate software), defining the user stories, tickets and acceptance criteria which enable developers to build to this specification, and managing the prioritisation and clarification of these tickets (typically through Azure Devops Boards). This will require working closely to respond to queries from developers, either directly or by engaging users/the consulting team aligned to the product.

Product Strategy and Roadmap

You will own the long-term strategic direction for each of our SaaS products. This will include formulating a clear product vision and strategy that aligns with the overarching business goals and objectives of our Consumer Cluster. A key aspect of this responsibility is the development and continuous maintenance of a comprehensive product roadmap. This roadmap will outline the planned evolution of each product, including the scheduling of feature releases and the identification of key milestones. To ensure the roadmap remains relevant and impactful, you will actively engage in gathering customer feedback through a variety of channels. Including interactions with clients, collaborating with our consulting teams who have first hand client insights, and analysing feedback received through support channels.

Stakeholder Management

You will work closely with our marketing teams to manage the ongoing branding and marketing initiatives for our SaaS products, ensuring alignment with the overall Consumer cluster strategy and messaging. Collaboration with our finance teams will also be critical, as you will be responsible for managing the profit and loss (P&L) for each product within the portfolio, requiring a strong understanding of business drivers and financial performance.

You will work closely with our consumer cluster leadership to ensure that product plans are effectively integrated into the wider programme pipelines, necessitating strong relationship management and alignment skills. You will regularly be communicating and presenting product plans and progress updates to the wider Consumer Cluster, requiring the ability to articulate complex information clearly and concisely to senior stakeholders.

Client Relationship Management

Beyond the initial implementation, you will be responsible for nurturing and maintaining strong relationships with each client throughout their license period. This proactive engagement will ensure that clients are consistently deriving value for money from our SaaS products. By acting as a primary point of contact for clients regarding any product-related queries or concerns, you will play a vital role in fostering client satisfaction and long-term loyalty.