Regional Service Manager
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Regional Service Manager at Primech Building Services: London, Велика Британія; На місці; Повна зайнятість; Lead; Операції та управління проєктами. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, Велика Британія, На місці
- Role classification: Операції та управління проєктами, Повна зайнятість, Lead
- Source freshness: checked by JobGrid on 2026-05-31.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About the Role:
The overarching objective of the Regional Service Manager position is the regional ownership of the operational performance across the allocated geographic area, ensuring contracts and projects are delivered safely, consistently, profitably, and in line with industry/company standards and Client expectations.
The position will:
- Provide regional leadership & management for engineering delivery within the Service & Small Works division.
- Ensure first class customer service to ensure compliance with KPI’s/SLA and aim to exceed expectations.
- Provide leadership and governance, while Operations Managers retain day-to-day technical responsibility for engineering teams.
- Lead engineering teams while maintaining strong client relationships and delivery performance.
- Own regional revenue, profitability, forecasting and budget performance, ensuring delivery against agreed financial targets
Contract/Operational Leadership:
- Lead and manage the Operations Managers within the region.
- Ensure service delivery across PPM, reactive maintenance and small works.
- Oversee engineer hiring, utilisation, scheduling efficiency and productivity.
- Ensure quality assurance and compliance with engineering standards.
- Ensure delivery of SLA & KPI performance on all contracts and deliver corrective actions where necessary.
- Mobilise newly award PPM mobilisations.
- Monitor risk management
Commercial Leadership:
- Deliver operational efficiency initiatives to improve profitability.
- Hold P&L responsibility for the Regional delivery.
- Deliver and assist Operations Managers in delivering commercial review, value creation on existing contracts.
- Support expansion of existing service lines and expand where applicable.
- Revenue growth, Forecasting & Margin
- Budget management & Cost control
- WIP management
- Debt management (where appropriate)
Team Leadership and Culture:
- Foster a high-performance and accountable delivery culture.
- Team resource management including existing staff performance, recruit and manage workforce.
- Ensure succession planning and skills development across the region.
- Provide technical escalation support for Operational Managers, whilst they hold the day-to-day technical support for the engineering teams for a 24/7 business.
- Ensure statutory compliance and adherence to industry standards.
- Review completed works and ensure engineering quality control.
- Lead health, safety and compliance performance across the region.
- Ensure accident investigations, corrective actions and HSEQ initiatives are effectively implemented.
- Conduct probation & periodic performance reviews (APRs) for your direct reports.
Client:
- Act as primary operational contact for regional clients.
- Client review meetings and manage service escalations.
- Identify and develop opportunities within existing contracts.
- Contract growth & Cross-selling services
- Account development
- Supporting strategic bids
- Support pricing and scope development for regional works.