Senior Design Program Manager, UX Design

About the Role

Our UX Design Operations team is looking for a Senior Design Program Manager who’s excited to bring people, process and UX design together. In this role you’ll partner with designers, engineers, product managers, business stakeholders and cross-functional partners to bring design initiatives to life, from early planning through launch.

As a Design Program Manager, you will play a key role in driving execution within the PlayStation Partners team. You’ll support planning, prioritization, and coordination of design work, helping teams stay aligned, while proactively managing timelines and risks. Your efforts will enable strong cross-team collaboration and ensure the delivery of high-quality user experiences.

The PlayStation Partners team empowers game creators to publish their games to PlayStation devices and services. Through this platform, PlayStation helps creators publish games to the highest standards, create digital store content, access developer support, and track metrics on store sales and engagement.

What You’ll Do

A Subject Matter Expertise in Design

You will strategically drive the process across key programs within PlayStation’s Partners team, while collaborating with designers, writers, engineers and researchers. You will integrate multiple workstreams while championing accessibility, integrating deeply with design systems, and ensuring design excellence through engineering handoffs and QE.

A Trusted Partner

Teams you work with will see you as a trusted partner, advisor, and Design Operations point of contact. You will partner with design leadership and cross-functional teams to establish and maintain roadmaps by understanding business priorities and building strong relationships across the organization.

Drive Collaboration

You will successfully collaborate with design leaders, designers, product managers, researchers, engineers, and other design program managers. You will be a multiplier who inspires and motivates others to do their best work.

Champion Design Excellence

You will cultivate design thinking, plan & lead workshops and advocate for user-centered design. You will continuously refine operational processes, strengthen feedback and learning loops, and drive consistency across the design teams in your domain.

Driver of Delivery

You will balance problem-solving with operational execution to strengthen the team and product. You will own strategic artifacts and drive initiatives to keep the team connected to the broader business context. Within your domain, you will anticipate bottlenecks, manage issues, drive prioritization and planning, support resource management, and track programs to help cross-disciplinary teams deliver design excellence.

About You

You excel at the intersection of design and execution. Passionate about crafting systems that improve how teams collaborate, with a strong ability to bring transparency to multiple moving pieces. You understand building processes, B2B strategies and are motivated to develop systems that help teams perform at their highest level!

You are comfortable navigating ambiguity, running multiple workstreams, and adapting as priorities evolve, all while maintaining momentum. People trust you because you communicate clearly, follow through, and approach challenges with an open perspective.

You understand Design and what Designers need to be successful. You are a strategic partner to driving the work, not just the process. You know that Design Operations is more than tools and tracking - it's about developing solutions that get to the root of the problem!

Qualifications

• 6+ years of design program management experience in technology, design, or creative environments, with proven experience in Enterprise / B2B software products
• Strong communication, with the ability to articulate design and technical requirements clearly, and develop strategic comms to various partner groups
• Track record of delivering large-scale design programs and projects, preferably working in partnership with product, engineering, and technical program managers
• Experience working in continuous delivery environments where the pace is fast and priorities can shift quickly
• Passion for user experience and design with an understanding of the product development process
• Experience raising issues, anticipating and making trade-offs, balance the business need versus other constraints and improve business benefit while building exceptional user experiences
• Experience working across multifaceted problem spaces, and ask the right questions to arrive at better solutions with broader business priorities in mind
• Relationship and trust building – develop strong partnerships to guide, inform, or support efforts; demonstrate partnership, curiosity, humility and positivity and possess strong conflict resolution with a diverse range of partners
• You model a growth mindset by actively seeking feedback, and delivering feedback to others in a clear, supportive, and constructive way that supports shared success.

Benefits:  

• Hybrid working 
• Discretionary bonus opportunity 
• Private Medical Insurance 
• Dental Scheme 
• London Allowance (if applicable) 
• 25 days holiday per year 
• On Site Gym 
• Subsidised Café 
• Free soft drinks 
• On site bar 
• Access to cycle garage and showers