Senior Scrum Master

Sword Services Greece is an IT Services and Software Solutions provider company, driving EU Institutions and Global Leaders in their Digital & IT transformation. As part of the Sword Services Greece team, you'll leverage your expert IT competency to drive critical projects, ensuring rapid, precise delivery that consistently meets, and often exceeds, the expectations of our global clients.

About the role...

We are looking for a Senior Scrum Master to act as the structural anchor for our "Sword Way of Working." You will be responsible for the health, efficiency, and continuous evolution of the delivery systems used by our engineering squads—whether those squads are focused on new delivery projects or ongoing operational support.

You will typically be assigned to two project teams simultaneously. Success requires seamless cooperation with the client’s Project Managers and Department Heads; while you focus on the systemic health and flow of the team, the Project Manager maintains the broader governance, and you collaborate with Heads to align delivery outcomes with strategic business objectives.

To ensure neutrality, you sit within an independent function, reporting directly to the Agile & Delivery Excellence Lead.

What You Will Do...

Built-in Quality & System Integrity

Coach teams to move away from "downstream inspection." Ensure quality is built-in via automated validation logic so that errors are caught at the point of origin, whether in a new project feature or an ITSM incident fix.

Empower the team to halt delivery when critical failures occur, facilitating an immediate "swarm" to resolve root causes and prevent technical debt from accumulating.

Champion adherence to technical standards—such as idempotency and version-controlled configuration—to ensure repeatable, error-free system states across all environments.

Flow Optimization & Waste Reduction

Leverage flow metrics (Cycle Time, Lead Time, MTTR, Throughput) to identify bottlenecks and enforce "finish over start" to optimize Work-in-Progress (WIP).

Systematically identify and strip away non-value-add activities, such as manual configuration hand-offs, redundant processes, or ambiguous access requirements.

Maintain transparent, real-time workflows that provide immediate visibility into system state, blockers, and resource imbalances.

Evolution of the "Sword Way of Working"

Serve as an active contributor to the definition, refinement, and documentation of the delivery standards that comprise our "Sword Way of Working".

Analyze cross-team patterns and retrospective outcomes to drive global improvements, ensuring the "Sword Way of Working" continuously adapts to evolving technical challenges.

What You Bring...

• 5+ Years of Senior Scrum Mastery: Deep experience in high-complexity IT environments, including both new development and ITSM/Support contexts.
• Methodology Versatility: You are "methodology agnostic." You have a deep toolkit and know how to extract the high-value pieces from Waterfall, Agile, and Scaled frameworks to solve real problems.
• Independent Mindset: You are comfortable operating as an autonomous function, balancing the needs of the team with the requirements of project governance.
• Systems Literacy: You understand the lifecycle of a technical asset from "Raw State" to "Optimized State."
• The "Systems" Mindset: You focus on the process as much as the people, obsessed with making the technical production line run smoother, faster, and with higher quality.

Nice to Have...

• Certifications: PSM II/III, Advanced CSM, SAFe Scrum Master

Behavioral Attributes...

• Self Development: Shows eagerness to grow and achieve more in respective area of expertise (analysis, planning, continuous improvement, out-of-the-box thinking etc.);
• Adaptability / Flexibility: Shows ability to cope with fast changing technologies and requirements;
• Solution focused mindset: Focus on work quality results with attention to detail and delivery of tasks within agreed deadlines;
• Focus on Customer either internal or external;
• Creativity & Initiative: Proposes ideas and solutions to existing ways of working, takes initiatives, identifies risks and works proactively;
• Teamwork: Collaborates effectively & efficiently with various diverse and geographically distributed work teams;
• Accountability: Shows strong sense of responsibility and ownership of the activities assigned.

What's in for you...

• Competitive remuneration package;
• Meal voucher card;
• Private medical plan;
• Private pension plan;
• Shuttle Bus;
• Opportunity to work in challenging, large scale projects with high visibility and impact;
• Continuous learning and development plan;
• Teambuilding events;
• Social responsibility initiatives.

Our Culture...

At Sword, our values define how we behave towards our colleagues and clients, and that is Respect and Collaboration. We believe that together we achieve more! Grasp a taste of our daily life at our Sword Services Greece Experience page on .

Please submit your CV in English. All applications will be treated as strictly confidential.

At Sword we are dedicated to fostering a diverse and inclusive workplace and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

If you don't tick all the boxes but feel you have some of the relevant skills and experience, we're looking for, please do consider applying and highlight your transferable skills and experience. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.