Software Developer, Senior- Support (Remote Canada)

Responsiblities

• Lead the investigation and resolution of complex production issues impacting healthcare clients.
• Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents.
• Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
• Escalate high risk and complex client issues to leaders, as appropriate.
• Diagnose and resolve complex, high-priority production escalations that require deep code-level analysis and database inspection.
• Design, implement, and maintain scalable, reliable, and maintainable software solutions within the Smile Digital Health platform.
• Drive root cause analysis efforts and implement long-term corrective actions to reduce recurring issues.
• Identify root causes of systemic software regressions, develop robust code patches, and coordinate with DevOps for hotfix deployments.
• Provide technical leadership during incident response, troubleshooting, and high-priority client escalations.
• Review, optimize, and refactor existing systems with a focus on performance, resiliency, and maintainability.
• Conduct thorough code reviews and forensic log analysis isolate intermittent or hard-to-reproduce bugs.
• Participate in code reviews, ensuring adherence to engineering best practices and coding standards.

Requirements:

• 6+ years of professional software development experience. Experience in the healthcare and/or technology industry, preferred.
• Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/or equivalent working experience.
• Demonstrated experience and expertise with Java, Spring, SQL, Git, and distributed systems.
• Proven experience troubleshooting and resolving critical issues in complex production environments.
• Strong client relationship building skills and abilities to understand client objectives and goals, complex challenges and provide a clear path to resolution.
• Strong understanding of software architecture, design patterns, scalability, and maintainability principles.
• Experience leading technical initiatives and driving projects from requirements through delivery.
• Ability to analyze ambiguous problems, assess risk, and make sound technical decisions independently.
• Strong experience with debugging, observability, logging, and monitoring tools.
• Excellent communication and collaboration skills, with the ability to collaborate effectively across technical and non-technical teams.
• Demonstrated mentorship and technical leadership experience.
• Experience working in healthcare technology, HL7, or FHIR is considered an asset.