Technical Instructor
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Technical Instructor at d-fendsolutions: Ra'anana, Ізраїль; На місці. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Ra'anana, Ізраїль, На місці
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
We're looking for a skilled professional to join our team in a dual capacity as a Technical Instructor and Technical Support Engineer.
This role demands a blend of advanced technical expertise and excellent personal communication skills.
You'll be responsible for creating and delivering impactful technical knowledge to others, while performing troubleshooting and validating our products to meet customer expectations.
As a key customer advocate, you'll play an important role in ensuring the quality of our offerings and becoming a trusted technical advisor to our clients.
Scope:
- Develop and deliver product customer courses.
- Act as post sale technical Instructor.
- Troubleshooting both HW and SW related issues.
- Responsible for on-site installation of software and hardware.
- Communicating progress of activities with Project Manager and customer
- Advise customers regarding the product's proper use and address specific user issues.
- Act as service engineer to address tech cases via phone, web-based tools and email.
Required skills & experience:
- Mandatory, very good level of English Speak, read, and write.
- At least 3 years of experience as a technical instructor
- Innovative thinker who is positive, proactive, and readily embraces change.
- Comprehensiveness
- Proven working experience as technical instructor
- Proven managing/working experience in technical customer support organizations.
- Ability to work independently and as part of a team.
- Ability to be on-call nights and weekends.
- Testing, validation, and documentation capabilities
- Ability to prioritize workload to ensure successful completion of projects.
- Ability to travel.
Required Knowledge:
- Understanding of multidisciplinary systems (SW & HW).
- Networking & Telecommunications
- Familiarity with Linux CLI OS
- Familiarity of RF systems.