Gypsy Collective

VIP Account Manager

🇺🇦 Віддалено, Україна Віддалено Підтримка та успіх клієнтів Повна зайнятість Опубліковано Тра 4, 2026

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Локація Віддалено, Україна

Формат роботи Віддалено

Тип зайнятості Повна зайнятість

Категорія Підтримка та успіх клієнтів

Мова English

Опубліковано 04 травня 2026 р.

Остання перевірка 30 травня 2026 р.

Контекст JobGrid

Огляд ролі від JobGrid

VIP Account Manager at Gypsy Collective: Віддалено, Україна; Повна зайнятість; Підтримка та успіх клієнтів. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.

Location and workplace: Віддалено, Україна
Role classification: Підтримка та успіх клієнтів, Повна зайнятість
Source freshness: checked by JobGrid on 2026-05-30.
Application path: candidates continue to the employer application page with non-personal referral tags.

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include:

Manage an assigned portfolio of VIP players;

Build and maintain strong, long-term relationships with high-value clients;
Provide personalized communication based on player preferences;
Ensure a high level of player satisfaction and engagement;
Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
Offer personalized bonuses and reload promotions within the approved VIP matrix;
Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
Handle big wins and big losses with a professional and client-oriented approach;
Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
Identify signs of risky or problematic player behavior;
Escalate relevant cases when necessary;
Follow Responsible Gaming and compliance guidelines.