Administrator

ABOUT THE ROLE

Proactively manage day-to-day administrative functions to support tenants, contractors and the onsite team in a fast-paced environment by being highly organised.

St. Christopher's Place is seeking a highly organised and detail- oriented Administrator to join our dynamic team. As an integral part of the estate, the Administrator will be responsible for ensuring the smooth and efficient operation of day-to-day administrative functions, supporting both contractors and tenants.

This role requires a proactive individual with strong communication skills, excellent multitasking abilities, and a commitment to providing exceptional service. The ideal candidate will thrive in a fast-paced environment and contribute to maintaining a welcoming and productive atmosphere at St. Christopher's Place.

WHAT MATTERS MOST IN THIS ROLE

• Office Management: First point of contact for contractors and visitors, effective key management. management of the petty cash and stationery. Effective postal organisation and actioning all post in and out of the estate and vacant units. Proactive telephony which will involve screening calls and taking messages as well as dealing with general enquires. 
• Tenant Communication & Support: Key point of contact for the tenants across the estate. Issuing tenant memos, details, updates, programmes of work, arranging access to tenant demises as required. Co-ordinating with onsite cleaning teams when issues are highlighted by tenants. Keeping common parts clear of post for former tenants and actioning return to sender.
• Report Coordination: Collating and distributing weekly footfall reports to key stakeholders, marketing team and tenants along with commentary on performance. Completing turnover report from information provided by tenants. Keeping the tenant handbook up to date along with the Tenant contact details.
• Utilities & Energy Management: Liaising with energy consultants, for electricity/gas enquiries across the Estate for the communal areas. Sending meter reads to the energy consultant. Actioning Change of Tenancy forms as required.
• Void Unit Management – Assisting Workman Property Management colleagues with effective void unit tracker to ensure Westminster City Council are correctly billing business rates.
• Invoicing & Accounts: Coding all service charge and non recoverable invoices for the estate and liaise with Accounts Payable to ensure prompt payment. Managing subsequent payment enquiries from suppliers.

WHAT WE EXPECT FROM YOU

• Communication: Clearly convey information, both verbally and in writing, with colleagues and clients.
• Attention to Detail: Ensure accuracy in all tasks, from data entry to scheduling, minimising errors.
• Problem-Solving: Address challenges quickly and effectively, finding practical solutions to unexpected issues.
• Time Management: Efficiently prioritise and manage tasks to meet deadlines and maintain productivity.
• This Adaptability: Stay flexible and open to change, adjusting to new processes or shifting priorities
• This is a site-based role.

WHY WORKMAN?

• A full-time contract (40 hours a week) offers the flexible core hours of 8.30am – 5.30 pm, or 9.00 am – 6:00 pm inclusive of 1-hour unpaid lunch break.
• Discretionary annual bonus and salary reviews
• Flexible benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Generous referral bonus
• Life assurance cover
• Generous holiday entitlement (25 days)