Assistant Store Manager

About us

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

About the role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

The Assistant Store Manager is responsible for store-wide performance, leading the delivery of commercial results through effective people leadership, operational excellence and strong compliance. The role translates strategy into action and sets direction for Shift Leads and Colleagues, acting as the senior leader in the Store Manager’s absence.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Leadership & People Management

·        Lead, develop and hold Team Leads accountable for performance and standards.

·        Own colleague engagement, capability, performance and development across the store.

·        Manage rotas, payroll and productivity to meet commercial and operational requirements.

·        Lead recruitment, onboarding, succession planning and retention activity.

·        Manage performance, absence, disciplinary and grievance processes in line with Company policy.

·        Ensure consistent, clear communication across the store.

Commercial Performance

·        Own delivery of key performance indicators including sales, payroll, productivity, audits and scorecards.

·        Analyse performance trends and implement corrective action plans.

·        Drive continuous improvement and operational efficiency across the store.

·        Support delivery of local engagement plans and commercial initiatives.

Operations & Standards

·        Ensure consistent operational excellence across all areas of the store.

·        Oversee daily operations through effective planning and leadership of Team Leads.

·        Take accountability for audit readiness, compliance outcomes and store standards.

Customer & Member Experience

·        Champion the member experience and drive improvements across the store.

·        Handle escalated member issues where required.

Compliance, Safety & Governance

·        Ensure full compliance with food safety, health & safety, environmental, trading standards and brand security requirements.

·       Lead a strong HSE culture and ensure all mandatory training and certifications are in date.

·        Promote safe working practices and encourage reporting of near misses, observations and accidents.  

Leadership Cover & Accountability

·        Act as the senior decision-maker in the absence of the Store Manager.

·        Provide clear direction, manage risk and take accountability for outcomes.