Business Ops / Deployment Manager - 6 months internship (end of study)

Our team shared’s mission is deploy AI agents to transform how patients and doctors connect

We believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.

Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.

Already trusted by 3500+ providers, we’re transforming the patient–provider relationship, one call at a time.

Want to shape the future of healthcare?

Join us !

• Discover our company culture and values

• Here is a product Demo

• Meet the team

• Article on our seed round of 5,5M$

🧭 Your Mission

You'll be the Swiss Army knife between our customers, our product, and our internal teams. Your mission: ensure a smooth onboarding experience and lay the operational foundations that allow Vocca to scale faster and smarter.

This internship is both customer-facing (implementation, configuration, project tracking → fluent French required 🇫🇷) and internal (process improvement, cross-team communication, deployment efficiency).

🎯 Your Responsibilities

1. Customer Implementation & Project Management

• Participate in onboarding new customers and configuring the solution to fit their needs

• Contribute to customer project management: scoping, planning, coordination, and follow-up

• Solve specific challenges with creativity and resourcefulness

• Contribute to a high-quality customer experience and long-term satisfaction

2. Internal Processes & Continuous Improvement

• Identify friction points in our internal workflows and help simplify them

• Contribute to the design and rollout of new processes to accelerate deployments

• Improve communication between teams (product, tech, sales)

• Structure customer feedback and surface it to the product roadmap

📈 What You'll Have Accomplished

• 1 month : Mastery of tools, workflows, and the product. Able to run a customer implementation end-to-end.

• 3 months : Active participation in 5–15 onboardings. First processes documented and adopted. Customer feedback turned into concrete proposals.

• 6 months : Trusted operational go-to person for both customers and internal teams. Visible contribution to product evolution.

🙋 Your Profile

This internship is for you if:

• You're pragmatic, organized, and customer-oriented

• You love the tools and processes that make things run

• You thrive in fast-moving environments and enjoy bringing structure

• You can speak just as easily to customers as to engineers

• You speak fluent French 🇫🇷

Bonus points if:

• You've already worked with CRMs, billing tools, or reporting platforms

• You have prior experience in a startup or scale-up tech environment

⚙️ Hiring Process

1. Intro call (30 min) — Hugo (Senior Business Ops)

2. On-site case study (60 min) — Julie (Head of Ops) & Hugo (Senior Business Ops)

3. Final interview (30 min) — Eliott (Founder)

We aim to keep the process within 30 days. You’ll receive continuous feedback throughout.

Why should you join Vocca?

• An entrepreneurial adventure, with a supportive, high-energy, execution-focused team

• A product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI)

• A true scaling phase, with everything still to build

• Real responsibilities from day one

We hire people, not roles.

If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

We'll be thrilled to receive your application!