Call Quality Analyst
JobGrid listing details
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- Key details
- 1 location, Customer Support & Success, On-site, Full time
- Current openings
- 8 active jobs
- Original language
- English
- Source and freshness
- Collected from public career pages and reviewed through JobGrid.eu source availability checks. Last verified: May 14, 2026.
- Apply path
- JobGrid.eu sends candidates to the original application page and adds non-personal referral parameters.
Job Title: Call Quality Analyst
Location: Office based, Bournemouth
Salary: £28k
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Role Overview
This role is responsible for monitoring and evaluating inbound and outbound calls to ensure they meet company policies and quality standards. You will provide clear, constructive feedback, maintain accurate records of performance, and work closely with team leaders to support continuous improvement and consistency across the business.
Key Responsibilities
- Monitor and evaluate inbound and outbound calls to ensure adherence to company policies and quality standards.
- Provide constructive feedback and recommendations for improvement
- Maintain detailed records of call evaluations and performance metrics.
- Collaborate with team leaders and management to implement quality improvement initiatives.
- Participate in calibration sessions to ensure consistency in call evaluations.