Ketch

Customer Success Manager - UK (French Speaking)

🇬🇧 Remote, GB Remote Customer Support & Success Senior Posted May 13, 2026

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LocationRemote, GB

WorkplaceRemote

SenioritySenior

CategoryCustomer Support & Success

LanguageEnglish

PostedMay 13, 2026

Last verifiedMay 13, 2026

JobGrid observed

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GBP 30,773 - 102,500 / year

Based on 6 current public JobGrid listings with comparable role and location signals.

Source: JobGrid.eu public listings
Geography: Country-level
Match quality: Medium confidence comparable role
Data period: Current active listings
Sample size: 6
Latest listing: May 8, 2026
Checked by JobGrid: May 13, 2026

JobGrid listing details

JobGrid.eu keeps the employer description in its original language and adds clear listing facts, freshness, and source context so candidates can evaluate the role before applying.

Key details: 1 location, Customer Support & Success, Remote, Senior
Current openings: 7 active jobs
Original language: English
Source and freshness: Collected from public career pages and reviewed through JobGrid.eu source availability checks. Last verified: May 13, 2026.
Apply path: JobGrid.eu sends candidates to the original application page and adds non-personal referral parameters.

You will own the end-to-end customer experience for regional customers -- blending technical onboarding/implementations, in-timezone support coverage and post-implementation success. You’ll handle tactical ticket and onboarding work, act as an escalation partner for technical issues, and develop customer relationships that drive adoption and expansion as our EMEA book grows. What you’ll do Own the customer lifecycle end-to-end independently, serving as a single point of contact for the customer. Lead solution design, configuration, onboarding, adoption, and ongoing success to accelerate time-to-value and drive long-term customer outcomes. Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements. Translate product usage into business outcomes, lead strategic customer conversations (QBRs), and maintain customer health to support retention and expansion. Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team. Skills Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact. Proven delivery of implementations and high-quality customer-facing deliverables. Technically astute with strong understanding of SaaS concepts, integrations and practical troubleshooting. Excellent written and verbal communication and a pragmatic, bias-for-action approach. Fluency in English and French is required. Requirements Experience in a US-based early-stage B2B SaaS environment is essential. At least 5 years’ experience in customer success, professional services, solutions consulting or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships. Willingness to work flexible hours (including evening overlap) to collaborate with US teams is essential. Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration. Legally authorized to work in the UK Bachelor’s degree or equivalent experience

Customer Success Manager - UK (French Speaking)

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