LocationBrussels, BE
WorkplaceHybrid
EmploymentFull time
CategoryIT
IT CategoryIT Support & Systems
LanguageEnglish
PostedMay 8, 2026
Last verifiedMay 12, 2026
Salary context for this role
JobGrid.eu combines visible employer pay, official public benchmarks, and current JobGrid listings for IT Support & Systems.
Official sector context
EUR 26.41 / hour Approx. EUR 54,933 / yearBelgium country-level public salary context for Technicians and associate professionals in Information and communication; not a role-specific salary estimate, based on 2022 earnings data.
- Match quality
- Context only, not a role salary
- Geography
- Country-level
- Sector
- Information and communication
- Occupation group
- Technicians and associate professionals
- Salary observations
- 2022 earnings survey
- Official record updated
- Feb. 9, 2026
- Checked by JobGrid
- May 11, 2026
JobGrid listing details
JobGrid.eu keeps the employer description in its original language and adds clear listing facts, freshness, and source context so candidates can evaluate the role before applying.
- Key details
- 1 location, IT, IT Support & Systems, Hybrid, Full time
- Current openings
- 11 active jobs
- Original language
- English
- Source and freshness
- Collected from public career pages and reviewed through JobGrid.eu source availability checks. Last verified: May 12, 2026.
- Apply path
- JobGrid.eu sends candidates to the original application page and adds non-personal referral parameters.
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an Interoperability Support Specialist (Level 3) to join our UniQue team.
What will you be doing in this role?
- Provide Level 3 support for complex interoperability and operational issues escalated from Level 1 and Level 2 support teams within the eFTI exchange environment.
- Analyse logs, message exchanges, distributed systems behaviour, and technical evidence to diagnose incidents and determine root causes.
- Verify compliance with functional and technical specifications, identifying whether issues originate from incorrect implementation, incorrect usage, specification deviations, or missing/unclear requirements.
- Act as technical coordinator and neutral arbitration point for interoperability disputes and operational issues involving multiple Member States and stakeholders.
- Support interoperability and secure communication between eFTI Gates and related distributed systems.
- Establish and maintain Level 3 helpdesk processes, including ticketing workflows, escalation procedures, operational documentation, and knowledge management practices, while actively performing hands-on support activities.
- Ensure incidents and support activities are managed in accordance with SLAs, ITIL practices, Commission governance requirements, and operational procedures.
- Maintain and continuously improve technical documentation, implementation guidelines, user manuals, wiki pages, and knowledge base content based on operational findings and support cases.
- Provide technical clarification, onboarding, training, and guidance to Member States, stakeholders, and Level 1/Level 2 support teams, particularly during early operational phases.
- Support requirements analysis, business process modelling, data modelling, testing, validation, and implementation activities in cooperation with the Commission, Member States, and stakeholders.
- Identify gaps, ambiguities, and improvement opportunities in evolving specifications, interoperability requirements, and operational processes within a large-scale cross-border system.
- Prepare structured reports, technical briefings, presentations, and operational updates for business and technical audiences.