IT Operations Specialist

Texas Sports Academy is seeking an IT Operations Specialist based in Austin to manage the full lifecycle of our MacBook Neo fleet. In this role, you will receive devices ordered from our suppliers, configure them with required software and security settings, manage inventory, ship units to our school campuses across Texas, and serve as the primary technical contact for students experiencing laptop issues.

What You'll Do

• Device configuration and deployment: Receive each MacBook Neo ordered by the organization and prepare it for use. This includes installing our standard software stack, applying MDM profiles, configuring user accounts, and enforcing security settings before any device is shipped to a campus.
• Inventory and delivery management: Receive inbound shipments at your Austin location, inspect each unit upon arrival, log serial numbers, and maintain organized inventory. Ensure accurate records of which devices are on hand, in transit, and deployed at each school.
• Outbound shipping to campuses: Pack and ship laptops to our schools, coaches, and staff across Texas. Coordinate carrier pickups, track every shipment, and resolve any delivery issues that arise.
• Returns and device recovery: Process returned, damaged, or end-of-life devices. Diagnose issues, wipe and reimage devices for redeployment when possible, and retire devices that have reached end of life. Aim to process returns within 48 hours of receipt.
• Student technical support: Serve as the first point of contact for students experiencing laptop issues, including login problems, software errors, and hardware concerns. Resolve issues directly when possible, guide families through fixes by phone or email, and escalate hardware repairs as needed.
• Inventory accuracy: Maintain a complete and accurate device tracking system at all times, including assignment records, device status, and lifecycle history.