IT Support Specialist

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 120 million registered users and 180,000 active partners across 21 countries, have together already saved over 500 million meals from going to waste 

In 2023, Too Good To Go was recognised on Fortune's acclaimed 'Change the World' list, named as one of Deloitte's 'Best Managed Companies' and won a coveted 'Cultural Impact Award' at the annual Apple App Store Awards.

We’re looking for an exceptional IT Support Specialist to join the Denmark superstar team at Too Good To Go in Copenhagen.

Your mission

Technical Ownership & SaaS Governance

• System Administration: Act as the primary technical owner for our core stack (JumpCloud, Google Workspace, M365, Slack, Youtrack).

• Extended Tooling Ecosystem: Provide administrative support and user management for a broad portfolio of departmental tools (Marketing, Finance, People, etc.), serving as the central point of contact for technical configurations and integrations.

• Access Control: Enforce strict access governance across all managed systems, ensuring that every account follows the "Principle of Least Privilege" and is audited regularly.

Service Excellence & Incident Management

• First Response: Own the lifecycle of support requests via YouTrack providing professional resolution for hardware and software issues across the global business.

• Incident Coordination: Act as a first responder for localized IT outages or security events, following established protocols to minimize downtime and ensure business continuity.

Identity & Endpoint Defense

• Hardened Endpoints: Manage SentinelOne at the device level. You ensure 100% deployment coverage across our macOS/Windows fleet and lead the triage of endpoint security alerts.

• Identity Lifecycle: Execute secure onboarding and offboarding workflows. You are responsible for ensuring that when an employee joins or leaves, their access across all systems is provisioned or revoked with zero-gap precision.

• Asset Governance: Maintain an airtight hardware inventory. You enforce our "No-BYOD" policy, ensuring only managed, compliant TGTG hardware can access our digital environment.

Operational Roadmap & Projects

• Scaling IT: Support the execution of strategic projects, such as automating cross-platform migrations and deepening our SSO integrations to reduce manual overhead.

Requirements

• You have hands-on experience with User Management.
• Experience with providing end-user IT support and being comfortable tackling whatever IT issue is thrown at you. 
• You can easily identify, investigate and solve IT problems as they arise.
• We require full professional proficiency in English as we communicate with employees (support) and 3rd party system engineers (deeper support investigations and project work) across the globe via email, chat, and video meetings every day and occasionally by phone.
• A plus if you have experience with navigating support ticket systems (We use YouTrack).
• You need to be positive and adaptable as every day brings something new and challenging. Tomorrow never looks like today and plans are often changed.
• We require a strong drive and the ability to take ownership of tasks.
• A high level of accuracy and attention to detail is needed.

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we have to offer 

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,200+ colleagues across 21 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

Benefits

• • Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
  • Health insurance and pension plans (subject to country of employment).
  • Additional days off for significant life events
• CELEBRATE & SOCIALISE
  • Regular social events like summer and winter parties.
  • Coffee, snacks and fully-equipped kitchens.
  • Get to know our community with a monthly free Surprise Bag
  • Paid volunteer time through our Shareback volunteering programme
  • Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups 

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.