L2 Support Engineer

  
We are currently looking for a Level 2 Support Engineer to strengthen our Product Team. We are looking for someone who thrives on troubleshooting problems to their core, whether hardware or software-related. We strongly believe that a client-centered approach is key to a high-performing company, and we are eager to find individuals with strong technical and human skills. 

About Izix :
At Izix, we’re entering a new growth phase.  
Following our recent acquisition of Toogethr, we’re expanding into new markets and scaling our impact across Europe - a major step in our mission to transform the way people access and manage parking.  

We build innovative software that simplifies parking management for real estate owners, asset managers, facility managers, and tenants. Our intuitive platform helps digitize and optimize parking allocation, access control, and mobility strategies for office buildings, mixed-use properties, and corporate campuses.  

Joining Izix now means being part of a transformative journey - helping us build our footprint in a new market, take ownership of local initiatives, and shape scalable operations in a rapidly evolving industry.  
If you’re looking for a role where strategy meets execution, and where your impact will directly fuel our next stage of growth - this is the moment to join.  

The Role :
As our Level 2 Support Engineer, your mission is to ensure the delivery of high-quality installations in collaboration with our partners, provide timely responses to customer support inquiries, and efficiently resolve complex software and hardware issues. You will provide advanced technical support while continuously improving the resilience of our product. 

This role requires a strong technical background, excellent problem-solving abilities, and translating complex information to both internal teams and clients. This is the perfect opportunity for someone who loves taking ownership and strives for continuous learning. 

What you will be doing :  

Technical Support & Issue Resolution 

• Installation Support: Manage the support for new installations, including technical configuration and end-to-end testing. 

• Handle L1 Escalations: Take ownership of escalations from L1 support agents, providing advanced Level 2 incident support for hardware and software-related problems. 

• Troubleshooting: Analyze and report product malfunctions (e.g., by testing different scenarios or impersonating users). 

• Hardware Management: Maintain and update our current hardware fleet, including the coordination of internal and external technical partners for onsite interventions. 
  

Cross-Team Collaboration & Product Improvement 

• Liaise with Tech: Work closely (internally and externally) with technical teams to ensure the swift resolution of bugs and hardwares issus. 

• Knowledge Base: Use, maintain, and create new support scripts to streamline resolutions. 

• Feedback Loop: Gather customer feedback and share valuable insights with our Product, Sales, and Marketing teams. 
  

Proactive Strategy & Resilience 

• Early Warnings: Proactively reflect on better ways to support our customers and contribute to the development of enhanced early warning mechanisms for potential hardware failures. 

• Project Contribution: Actively contribute to the Service Delivery Team's roadmap and participate in mid- to long-term projects designed to improve the resilience of our product and service delivery.