Service Coordinator/Dispatcher

This position will ensure customer expectations and commitments are met   through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

• Coordinate and dispatch BMS service technicians for preventative maintenance, service calls, troubleshooting, and emergency requests
• Schedule recurring maintenance visits and manage customer service requests
• Serve as a primary point of contact for customers regarding scheduling, service updates, technician coordination, and work order status
• Proactively follow up with customers to ensure service expectations and commitments are met
• Prioritize and coordinate technician schedules based on customer needs, urgency, and resource availability
• Create and manage service calls, purchase orders, customer updates, and operational documentation within ERP/service management systems
• Support scheduling and coordination for service projects, small jobs, and quoted work as needed
• Coordinate with subcontractors, vendors, and internal teams to support service operations
• Assist with material procurement, vendor coordination, and service-related administrative support
• Prepare T&M and Service Contract invoicing and assist with billing-related activities
• Coordinate with Service Managers, Accounting, and Operations teams regarding contract documentation, approvals, billing, and customer requests
• Assist with collections support, invoice follow-up, and customer account coordination as needed
• Monitor technician timesheet submissions and follow up on missing or incorrect information
• Maintain accurate customer records, scheduling updates, and operational documentation
• Support monthly reporting, forecasting, and operational tracking processes
• Provide administrative and operational support to the Service and Operations teams as needed
• Deliver a high level of customer service while supporting multiple priorities and deadlines