Service Delivery Manager (6 Month FTC)
JobGrid listing details
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- Key details
- 1 location, Operations & Project Management, Hybrid, Lead, Contract
- Current openings
- 20 active jobs
- Original language
- English
- Source and freshness
- Collected from public career pages and reviewed through JobGrid.eu source availability checks. Last verified: May 18, 2026.
- Apply path
- JobGrid.eu sends candidates to the original application page and adds non-personal referral parameters.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. Civica empowers individuals to deliver meaningful outcomes through technology, improving the way healthcare and insurance services are delivered across highly regulated environments.
The Service Delivery Manager is a senior, program-level role within Civica’s Health division, accountable for designing, governing, and continuously improving the end-to-end presales and scoping process across Private Health Insurance (PHI) and broader healthcare solutions.
This role establishes the standards for how complex healthcare requirements are captured, validated, and translated into structured documentation and cost estimates, ensuring compliance, traceability, and clarity in regulated environments. It ensures that Product Requirements Documents (PRDs) are complete, consistent, and aligned to clinical, operational, and compliance needs prior to engineering handover.
Operating within a complex ecosystem involving healthcare providers, insurers, and regulatory frameworks, the Service Delivery Manager drives process rigour, improves estimation accuracy, and reduces delivery risk. The role leads a specialist team and ensures outputs meet the quality, governance, and consistency required to support scalable, compliant delivery across the Health portfolio.
Why you will love this opportunity as Service Delivery Manager at Civica
This role provides the opportunity to shape a critical capability within Civica’s Health and Private Health Insurance domain, where precision, compliance, and clarity are essential to delivering technology solutions that support patient outcomes and operational efficiency.
The Service Delivery Manager operates at the intersection of healthcare, commercial strategy, and engineering delivery, driving standards that ensure customer requirements are accurately translated into scalable, compliant solutions. The role directly influences how healthcare organisations and insurers adopt technology by enabling consistent, high-quality presales outputs that reduce ambiguity and delivery risk.
This position offers significant exposure to senior stakeholders across healthcare organisations, insurers, and internal leadership teams. It shapes how Civica engages with complex, regulated customers and supports the delivery of solutions that meet strict compliance requirements while maintaining speed and efficiency.
Civica provides an environment focused on accountability, expertise, and continuous improvement, enabling professionals to lead transformation in a highly regulated sector while delivering meaningful impact to healthcare systems and communities.