Customer Experience Associate
Resumen del puesto por JobGrid
Customer Experience Associate at Withings: Issy-les-Moulineaux, Francia; Híbrido; Jornada completa; Soporte y éxito del cliente. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Issy-les-Moulineaux, Francia, Híbrido
- Role classification: Soporte y éxito del cliente, Jornada completa
- Source freshness: checked by JobGrid on 2026-05-27.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About Withings
Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.
In 2019, we launched Withings Health Solutions (WHS) to bridge the gap between patients and providers. This fast-growing B2B division enables healthcare innovators—from chronic condition management to clinical research—to provide better care through our ecosystem of connected devices and our remote patient monitoring platform.
The Opportunity: A Global Bridge
We are looking for a talented individual to help us build the future of healthcare from our Issy-les-Moulineaux office. While you will be based in France, you will be a key member of a global team:
- Global Reporting: You will report directly to the WHS Customer Support Manager based in Boston, MA.
- Transatlantic Collaboration: You will act as a vital link between our French headquarters and our US-based operations, requiring high autonomy, the ability to manage workflows across different time zones and flexibility in working hours.
- Bilingual Communication: Because you will be supporting global partners and collaborating with a US-based manager, professional fluency in both English and French (written and verbal) is strictly required.
What You’ll Do
Reporting to the Boston-based Manager, you will serve as the primary point of contact for our dedicated B2B products and partners.
- Product Expertise: Act as the lead technical expert for WHS devices and remote support.
- Escalation Management: Master ticketing systems to handle complex escalations, decrease resolution times, and ensure strict adherence to SLAs.
- Knowledge Engineering: Systematically document contact drivers and ensure frontline agent training and Help Centers remain world-class.
- Strategic Documentation: Lead the creation of internal SOPs and external support assets in both English and French.
- Partner Onboarding: Monitor and participate in the onboarding journey for new WHS partners.
- Project Leadership: Lead cross-team initiatives to solve contact reasons and improve user journeys.
- Data Analysis: Monitor KPIs to propose and implement operational solutions.