Recruiting Planning & Project Sr. Specialist

公司介紹

Coupang 重新定義購物體驗，致力於讓每位顧客從打開 Coupang App 的那一刻起，到商品送達門前的整個過程，都感受到驚喜。

我們在台灣提供的服務包括「火箭配送（Rocket Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。

我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。

職務概述

Coupang 的招募與規劃團隊透過尋找並聘用頂尖人才，在公司高速成長中扮演關鍵角色。

身為招募規劃與專案資深專員，您將負責管理高影響力的策略專案組合，並作為組織的策略夥伴。您將負責執行 L3 層級招募，同時進行深入的多維度數據分析以優化招募引擎。此外，您也將負責L1 層級招募渠道規劃，確保穩定且高品質的人才供應鏈，同時傳遞 Coupang 的領導理念。

主要職責（What You Will Do）

• 管理並執行 L3 招募： 主導 L3 專業職位的端到端招募流程，確保人才品質符合公司成長與文化需求。
• 進行多維度人才分析： 深入分析 L3 候選人，包括招募渠道、任職年資、產業背景、薪資結構及性別多元性，提供數據導向的招募建議。
• 優化招募 Lead Time： 監控並分析完整招募流程，找出瓶頸並提升效率，在不影響品質下縮短招募時間。
• 分析離職率與留任品質： 追蹤早期流動率與到職後績效（特別是 L1 與 L3），找出根本原因並回饋至招募策略。
• L1 招募渠道策略規劃： 分析大量招募渠道的成效與成本，確保具備可擴展性並滿足旺季需求。
• 設計並主導招募專案： 規劃策略專案範疇、時程與資源（如標準作業流程 SOP 建立與跨部門招募活動）。
• 管理層報告： 定期提供數據導向報告（如 Lead Time、離職率），預測風險並提出改善建議。

基本條件（Basic Qualifications）

• 大學學歷，具備 7 年以上招募營運、人才招募或專案管理相關經驗
• 進階數據分析能力： 能分析複雜數據（如招募 Lead Time、留任／離職率）並驅動決策
• 熟悉人才市場分析（Market Mapping），包含產業、年資及薪資結構等面向
• 具備創意思考與跨團隊合作解決問題能力
• 具備目標導向與高度自我驅動能力，能達成具挑戰性目標

加分條件（Preferred Qualifications）

• 數據視覺化能力： 熟悉 Tableau、SQL 或進階 Excel，能分析 Lead Time 趨勢與離職率關聯
• 對財務、法務、人資、物流、電商或科技等商業運作有基本理解
• 具備 多元共融（D&I）分析與性別平衡招募經驗
• 曾於高速成長新創或大型物流／零售環境工作或招募

招募流程與其他資訊

招募流程

履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知

實際流程可能因職位或時程調整而有所變動。
面試安排與結果將透過應徵時填寫的電子郵件通知。

注意事項（Details to Consider）

• 若職缺已招滿，該職缺可能提前關閉
• 若發現應徵者提供不實資訊，公司有權撤回錄取通知
• 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量

隱私權聲明（Privacy Notice）

您的個人資料將依 Coupang 隱私政策進行蒐集與管理：
https://www.coupang.jobs/privacy-policy/

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

Coupang’s recruiters and planning specialists play a critical role in driving our phenomenal growth by identifying and hiring top talent. As a Recruiting Planning & Project Senior Specialist, you will manage a portfolio of high-impact strategic projects and act as a strategic partner to the organization. You will be responsible for executing L3-level recruitment while performing deep multi-dimensional data analysis to optimize the hiring engine. Additionally, you will oversee L1-level channel planning to ensure a stable and high-quality talent supply chain while championing Coupang’s leadership principles.

What You Will Do

• Manage and Execute L3 Recruitment: Lead the end-to-end recruitment process for L3 professional roles, ensuring high-quality hires that align with business growth and culture.
• Conduct Multi-Dimensional Talent Analysis: Perform in-depth analysis on L3 candidates, focusing on Sourcing Channels, Tenure, Industry Background, Salary Structures, and Gender Diversity to provide data-driven hiring recommendations.
• Optimize Recruitment Lead Time: Monitor and analyze the full recruitment lifecycle to identify bottlenecks and implement process improvements that reduce the time-to-hire without compromising quality.
• Analyze Turnover and Retention Quality: Track early turnover rates and post-hire performance (especially for L1 and L3) to identify root causes and feedback insights into the sourcing and selection strategy.
• Strategic L1 Channel Planning: Analyze the effectiveness and cost-efficiency of mass-hiring channels for L1 roles, ensuring scalability and readiness for seasonal surges.
• Design and Lead Recruitment Projects: Develop project scopes, timelines, and resource plans for strategic initiatives, such as process standardization (SOP) and cross-functional hiring campaigns.
• Leadership Reporting: Provide regular, data-intensive updates to leadership, using metrics like Lead Time and Turnover to forecast risks and suggest mitigation strategies.

Basic Qualifications

• Bachelor’s degree and 7+ years of experience in recruitment operations, talent acquisition, or project management
• Advanced Data Analytics Skills: Proven ability to analyze complex datasets including Lead Time (Time-to-Hire) and Retention/Turnover rates to drive business decisions
• Expertise in Market Mapping and talent analysis across variables such as industry, tenure, and compensation benchmarks
• Ability to solve problems through creative thinking and partnerships with other teams
• Ability to attain challenging targets through goal-setting and personal drive

Preferred Qualifications

• Data Visualization Proficiency: Experience using tools like Tableau, SQL, or Advanced Excel to model Lead Time trends and Turnover correlations
• General understanding of business operations across key areas such as finance, legal, HR, logistics, e-commerce, or tech
• Experience in Diversity & Inclusion (D&I) analytics and gender-balanced hiring strategies
• Experience working or hiring within a high-growth start-up or large-scale logistics/retail environment

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/