Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS
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Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS at Jobs Wbvxx19Csjshcpqodnhhy8 is a senior, full-time customer support & success role for remote work in Lisbon, Portugal. JobGrid normalizes the role facts, keeps the employer description separate, and uses the source as checked on 2026-06-08. JobGrid also provides a comparable classification and sends candidates to the original public application page through a non-personal referral path; no salary is listed in the payload.
- Remote, Portugal; workplace: remote; country: Portugal; city: Lisbon.
- Employment type: full time; seniority: Senior; category: Customer Support & Success.
- Work language: en; source posted at 2026-06-08T16:26:38.291000+02:00; last checked at 2026-06-08T19:00:17.730077+02:00.
- JobGrid preserves the original-language employer content separately and uses normalized role facts in this summary.
Build It Clean. Launch It Right. Scale It Stable. 🔧🚀
Creators move fast. But when things break, lag, misfire, or fail to integrate? Momentum stalls.
That’s where you come in. You don’t just love the launch moment. You love what happens before it.
▶️ The structure.
⏩ The configuration.
⏭️ The “let’s make sure this passes review the first time.”
At Passion.io, we’re evolving fast - rolling out AI-powered features that accelerate how creators build and scale their apps. And, yes you guessed it. Where speed increases…. Complexity does too.
Which means… This isn’t traditional Customer Success either.
This is technical ownership inside a high-growth creator platform. This role exists to guide customers through build → QA → App Store submission → optimisation → long-term stability.
So launches feel smooth, not stressful.
Not Reactive. Reliable.
You don’t just answer “how-to” questions.
✅ You diagnose.
✅ You optimize.
✅ You future-proof.
🖥️ A Day in Your Launch Pipeline
You’ll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm).
On any given day, you’re:
- Troubleshooting complex platform configurations
- Reviewing integrations and automation logic
- Advising on backend setup to support scale
- Diagnosing root causes behind feature friction
- Guiding creators through technical implementation decisions
- Partnering with Product on advanced use cases
- Translating technical possibilities into clear action
- Escalating technical blockers with structured documentation
- Ensuring adoption of SDK updates or platform changes
You’re not patching issues. You’re engineering smoother outcomes. ⚛️
🔁 A Week in Your System
- Run technical launch-readiness reviews
- Review crash logs and performance signals
- Identifying recurring friction patterns across portfolios
- Escalating true platform issues with clarity and context
- Validate new feature releases before wider rollout
- Monitor compliance updates from Apple & Google
- Documenting technical best practices
- Improving implementation playbooks
- Supporting expansion conversations with technical credibility
- Partnering cross-functionally with Product & Engineering to strengthen platform reliability
This is high-trust. High-context. High-impact. 🔥
🚀 The Long-Term Architecture
Over time, you will:
- Refine technical onboarding playbooks
- Reduce bug volume and technical churn drivers through smarter process design
- Improve QA and submission workflows
- Increase feature adoption through clarity by proactively supporting customers through major version upgrades
- Shorten time-to-launch for complex builds
- Improve integration success rates
- Strengthen scalable documentation systems and internal knowledge loops
- Elevate the technical maturity of the creator base
You’re not just solving tickets. You’re improving the architecture of success. ☄️