Account Manager

At Ten Group, our goal is simple: to become the most trusted service business in the world. We are the global market leader in lifestyle management and concierge services, delivering exceptional experiences through a combination of proprietary technology and highly skilled people.

As an Account Manager, you will act as a critical bridge between Ten and its corporate clients, managing day‑to‑day relationships while supporting commercial growth, contract performance, and long‑term client retention. This role focuses on managing established corporate accounts (primarily within financial services), ensuring service excellence, stakeholder satisfaction, and identifying opportunities for growth and innovation.

This is a client‑facing, commercially driven role suited to a high‑potential individual who demonstrates strong relationship‑building skills, confidence with data and insights, and the ambition to grow into a more senior account management role over time.

Key Responsibilities:

Client Relationship Management

• Act as the primary point of contact for assigned corporate clients, building trusted, long‑term relationships with key stakeholders.
• Develop a strong understanding of client objectives, commercial priorities, and operating environments.
• Ensure Ten consistently meets and exceeds contractual service commitments.
• Lead regular client meetings and business reviews, presenting performance insights and recommendations clearly and confidently.

Commercial & Account Growth

• Support the delivery of contract budgets and identify opportunities to grow revenue and profitability within existing accounts.
• Contribute to upsell opportunities through new services, pilot initiatives, engagement strategies, and marketing programmes.
• Use data and insights to support commercial conversations and influence client decision‑making.

Operational Coordination & Service Excellence

• Work closely with Service Delivery and internal operational teams to ensure consistent, high‑quality service delivery.
• Monitor account performance and proactively resolve issues in a timely, professional manner.
• Coordinate client‑specific marketing or engagement initiatives, including mailers and promotional activity.

Data, Reporting & Insights

• Analyse service usage, performance metrics, and financial data to identify trends, risks, and opportunities.
• Produce accurate, timely reporting with meaningful commentary for both internal stakeholders and clients.
• Translate data into actionable insights that drive continuous improvement and commercial outcomes.

Cross‑Functional Collaboration

• Act as a liaison between clients and internal teams, ensuring clear communication and alignment.

• Collaborate with Marketing, Proposition, Quality Assurance, Training, and regional teams to deliver against shared client objectives.
• Escalate risks or issues appropriately, providing structured context and proposed solutions