Customer Service Representative

We are hiring an individual who will serve as a first point of contact for riders of Valley Metro Transit services, providing exceptional service by addressing inquiries, resolving issues, and offering service and route information.   We are a contractor with Valley Metro that has been assigned the task of providing customer service for the fare support of the Phoenix transit system.  Currently, we have an opening for a bilingual English/Spanish speaker.  

Duties and Responsibilities

• Strong Communication Skills
• Answering customer calls promptly and professionally
• Listening attentively to customer concerns and questions
• Providing accurate information about products and services
• Resolving customer issues and complaints effectively
• Maintaining detailed customer records and tracking call information
• Following company policies and procedures for customer service
• Adhering to call quality standards and metrics
• Using a variety of computer hardware and software while performing work
• Providing customer service based on policies and procedures
• Maintaining attention to detail and accuracy
• Explaining and applying policies of Fare System
• Answering high-volume phone calls
• Working independently and with team members