Customer Support Coordinator - Spares (12 mth FTC)
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
This role is to cover a period of maternity leave and is for a fixed term contract of 12 months.
The Customer Service Coordinator role is part of a global team and will be responsible for
- Ensuring the smooth day to day running of all global spares orders by following all procedures implemented by Spares Support department.
- Providing support to the Spares Co-ordination Team and the Customer Support Co-ordination Team in the timely response to RFQ in line with targets for improved turnaround.
- Supporting the Spares Co-ordination team to achieve KPI’s by actioning sales orders, purchase orders and invoicing requests in a timely manner.
- Monitoring the Spares inbox and assisting with customer enquiries on a daily basis.