E-Commerce Project Coordinator (Maternity Cover) (m/f/d)
About the role
As the E-Commerce Project Coordinator at Booksy, you will support day-to-day marketplace operations connected with supplier onboarding, product setup, and ongoing operational coordination. This role is focused on ensuring operational processes run smoothly across a variety of tasks, including supplier support, billing-related topics, and product feed management. You will work closely with internal stakeholders while also serving as a point of contact for suppliers, helping coordinate activities across teams and keeping operational work moving forward in a structured and responsive way. This is an opportunity to join a role with broad ownership, where strong organization, independence, and the ability to navigate multiple priorities will have a direct impact on how marketplace operations function.
Booksy Store is a B2B marketplace that connects beauty salon owners - providers - with professional beauty products from specialised merchants - suppliers. Check it out here!
What you'll be doing
Core Marketplace Operations & Supplier Management:
- Supplier Lifecycle Management: Oversee the end-to-end onboarding process for new Suppliers and maintain proactive daily communication to ensure platform success.
- Financial Coordination: Manage the monthly commission settlement process and address billing-related inquiries for the Supplier base.
- Assortment & Feed Management: Conduct brand-level analyses within categories to draw business insights and optimize the product portfolio.
- Operational Readiness: Execute the technical setup and preparation of products for promotional campaigns, contests, and special sales initiatives.
Product Development & System Innovation:
- Admin Tooling & Automation: Identify internal team bottlenecks and propose automation solutions (e.g., automated commission modules); draft functional requirements and technical specifications for PMs and Developers.
- Quality Assurance (QA) & Monitoring: Perform rigorous testing of new store functionalities prior to release and provide continuous monitoring of the storefront to identify and report technical bugs.
- UX & Conversion Optimization: Propose data-driven UX/UI enhancements to the purchasing journey to improve the Provider shopping experience.
- Information Architecture: Design and maintain the store’s category tree structure and navigation logic to ensure intuitive product discovery for Providers.
Provider Insights & Activation:
- Provider Market Research: Conduct surveys and interviews with Providers (salon owners) to gather feedback, synthesizing these insights into actionable recommendations for management regarding pricing and offering adjustments.
- Targeted Communication: Draft and distribute marketing and informational updates specifically tailored to the Provider database.
Knowledge Management & Enablement:
- Internal Onboarding: Facilitate the training of new team members on core processes and internal systems, specifically Booksy Admin and Store Admin tools.
- Process Documentation: Act as the custodian of team knowledge by maintaining and updating documentation within the Guru system to ensure operational scalability.