Hootsuite Implementation Manager

We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.

You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.

What you will do

Client Management & Discovery

• Act as the primary point of contact for new implementation clients
• Lead requirements review meetings to confirm client needs, objectives, and scope
• Translate business requirements into clear delivery briefs for implementation specialists

Project Management

• Own the end-to-end implementation plan, timelines, and milestones
• Coordinate and oversee one or more Implementation Specialists
• Manage risks, scope control, and client expectations
• Ensure implementations are delivered on time and to agreed standards

Oversight & Quality Assurance

• Review and sign off on query builds, channel setups, dashboards, and reports
• Ensure consistency and best practice across all client implementations

Training & Enablement

• Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions
• Ensure clients are confident and ready for handover post-implementation.