Junior Systems Administrator

Junior Systems Administrator - Middleware

Location: Cardiff / Hybrid | Contract: Permanent | Salary: £30,000 - £35,000

Working hours: 7.5 hours Mon-Fri, 7am-7pm (7am-3.30pm OR 10.30am - 7pm)

Help power high‑availability systems for the financial services sector

At Target Group, we provide secure, high‑availability hosting and software solutions to some of the UK’s most recognisable financial services organisations. Our IT Support Centre Middleware team sits right at the heart of this mission — keeping critical systems running smoothly and supporting the platforms our clients rely on every day.

We’re now looking for a Junior Systems Administrator to join our team. This role is ideal for someone with strong technical depth, a keen eye for detail, and a genuine passion for solving complex problems in a fast‑paced environment.

The role

As a key member of our IT Middleware team, you’ll provide 3rd line support across Target Group’s internal and client infrastructure, alongside working on exciting new project work.

Your focus will include supporting IBM iSeries and IBM WebSphere environments hosted on Linux, along with Microsoft and VMware platforms. You’ll also be involved in administration, scripting, automation, and reporting — helping us continuously improve how we operate.

This is a hands‑on, varied role where no two days are the same, and where your expertise will genuinely make an impact.

What it’s like being part of the team

• We operate a 7am–7pm support window for 3rd line teams, working an average of 7.5 hours per day within those hours
• Occasional out‑of‑hours work may be required (with notice)
• While the role has a core focus on IBM iSeries and WebSphere, you’ll also support the wider technical estate
• You’ll receive regular feedback and recognition through 1‑to‑1s and our My Recognition platform
• We’re passionate about building a fun, inclusive culture, embracing innovation, and looking after your wellbeing
• You’ll have real opportunities to develop your skills and grow your career with us

What you’ll be doing

• Providing 3rd line support and resolving complex incidents and problems
• Acting as a mentor to 1st line support colleagues
• Working within defined service desk processes and client SLAs
• Managing and estimating your own workload, keeping stakeholders informed
• Automating processes where possible to improve efficiency
• Working with third‑party suppliers to resolve issues
• Maintaining and improving system documentation
• Analysing incidents and problems to identify root causes
• Communicating clearly with internal teams and external clients, including non‑technical stakeholders